How to Edit the Contact Form on Your Houzz Website
Contact forms are an effective way to gather information from potential leads. By default, the Houzz Pro contact form includes fields for the customer's name, email address, phone number, ZIP code, and message; these cannot be customized. However, you can add custom fields if you need to collect additional information.
Watch the video below or read step-by-step instructions to learn more.
How to Add Custom Fields
To add custom fields to your Houzz Pro contact form, go to the page with the contact form. Click the contact form to highlight it, then select the pencil icon to edit the form.
A new pop-up screen will appear. Click on Add Question.
Type your question in the open text box. To make the question mandatory, check the box next to Response Required.
You can then add, delete, or reorder questions. Click Add Question again if you need to add more questions. To delete a question, click the trash can icon next to it. To reorder questions, click the six dots icon to the left of the question and drag it to the desired spot.
Once ready, be sure to click Save and Publish to apply your updates.
Please Note: If you have multiple forms on your website, customizing one contact form will not automatically update other forms.
Best Practices for Custom Fields
- Keep it simple: Don't overcrowd your contact form with too many custom fields. Only include essential fields that are necessary for addressing customer inquiries effectively. Too many fields can overwhelm users and lead to fewer form completions.
- Use clear labels: Make sure the labels for each field are straightforward and easy to understand. Use plain language and avoid technical jargon.
- Ask project-specific questions: Use your contact form to gather important details about your clients' preferences, objectives, project specifications, and scope. Incorporating project-specific questions can maximize the potential of your contact form.
Customize Confirmation Message
You can also customize the confirmation message that potential clients receive after they submit the form.
To do this, go to the page with the contact form. Click the contact form to highlight it, then select the pencil icon to edit the form.
On the left, select Confirmation Message. From here, you can set the message that appears to customers after they submit the form. Be sure to click Save once complete.
View Contact Form Responses
When someone fills out your contact form, you'll find the submission within the Leads section of Houzz Pro. You will also receive an email notifying you of a new lead.
To view responses, go to Houzz Pro, then click the Leads icon from the left navigation. Use the Lead Source filter at the top to only see leads from My Website — these will be all your contact form submissions.
Please Note: If a submission is marked as spam, it will instead appear under Archived in the left menu.
More Website Services Resources
How to Add Content to Your Houzz Website
How to Use the Settings Tab For Your Houzz Website
How to Use the Styles Tab For Your Houzz Website
How to Use the Pages Tab For Your Houzz Website
How to Edit the Projects Page on Your Houzz Website