Reviews Checklist

REQUESTING REVIEWS

Make reviews part of the process. Mention reviews at the start and throughout the project so clients keep reviews top of mind. Planting the seed from the beginning will make it easier to get reviews at the end of the project.

Personalize your requests. Requesting reviews with a personalized note is more more effective than a generic message.

Tap your professional network. On Houzz, members of the professional community can fill out reviews as Colleagues to provide a different angle of your business. Only request reviews from other professionals with whom you have worked.

STAY ON TRACK

Keep a spreadsheet. Keep an Excel document or Google Sheet of all the projects you finish. At the end of every month, send requests to all the clients who haven’t reviewed you yet. Once you receive a review, mark it in the document.

Request with Houzz. With the “Get Reviews” tool on your Houzz profile, just add the client’s email address and write a personalized note. Houzz will send the client an invitation to review your work.

Ask your client success manager. Houzz Pro members can have their client success manager assist with requesting reviews.

FOLLOW UP

Thank clients for thanking you. Houzz allows you to respond to your reviews with a thank you message and a ‘Like’. Responding to reviews shows that you truly value relationships with your clients, even after the project is complete.

Respond to negative reviews. Offering clarification or perhaps how you might improve the situation will allow potential clients to see how you handle situations that aren’t ideal. A negative review can be a positive marketing opportunity.

Make them available. Make reviews available to prospective clients to showcase your credibility and experience as a pro. Websites made with Houzz Pro Website Services automatically showcase your reviews.