From Chaos to Confidence: How TNT Top Notch Tile Elevated Quality and Trust with Houzz Pro
Now the operational backbone of the company, Houzz Pro helps deliver complex projects with precision, transparency and confidence.
Location: Sacramento, California
Overview: Custom tile installation and renovation
Annual revenue: $1 million
Team size: 6
After more than 20 years in business, Carlos Navarro and his father had built a strong reputation for craftsmanship, but running their high-volume tile and renovation business TNT Top Notch Tile involved constant chaos.
Scheduling, estimating, and communication were scattered across paper notes, text messages, and phone calls.
“We were all over the place,” Carlos recalls. “Jobs were running, bids were going out, but nothing was connected.”
Despite completing 300 bath renovations each year, the lack of structure and process made scaling difficult. Carlos knew he needed a system to stay organized and deliver flawlessly on all projects.
Organized, on Schedule, and in Sync
Carlos fully implemented Houzz Pro across his business two years ago. The software was mission critical when TNT Top Notch Tile landed their biggest project to date in 2025, installing 10,000 sq. ft of tile on every wall, floor and surface in a 5,700 sq. ft. custom luxury home with 28-foot ceilings. The $250,000 project required 15 crew members on site every day for months.
At the time he began that project in Lafayette, Calif., TNT was using Houzz Pro for estimating, scheduling, tasks, daily logs, and photo documentation—all accessible via mobile app.
In the field, his crews rely on the Houzz Pro mobile app to manage Daily Logs, Tasks, and Schedules, tracking assignments and uploading photos instantly.
“Once we update the Schedule, subs get a notification right away on their phone and can see exactly what they’re working on that day. We can view progress photos seconds after they’re uploaded,” Carlos explains.
Carlos specifies and tracks every detail in Houzz Pro, keeping the homeowner informed and the team organized, on schedule, and in sync.
“TNT was the highest bidder, but I chose Carlos because I wanted someone who could deliver on time, communicate constantly, and get it right. My goal is quality, not the lowest cost,” says the homeowner, Rama Bokka.
Operational Backbone
Houzz Pro’s digital takeoffs replaced printing and manual measuring. “Before, we’d have to go to Office Depot, print out plans, measure everything by hand. Building estimates just took a lot of time,” Carlos said. “Houzz Pro cut that time down by about 90%.”
Houzz Pro is now the operational backbone of TNT Top Notch Tile, helping Carlos deliver complex projects with precision, transparency, and confidence.
Carlos keeps cash flow on track by requiring clients to use online payments instead of checks, which gets him paid in one day instead of five.
Clients like Rama notice the resulting organization, communication and visibility. “Carlos was on top of everything. I could see all the line items and updates in the software. For a project of this size, that kind of detail is critical,” Rama says.
Carlos has doubled revenue to $1 million and will continue to rely on Houzz Pro to expand into full-scope general contracting.
“Houzz Pro makes our small company look and run like a multi-million-dollar operation,” Carlos says. “It keeps us organized, saves time, and shows clients we’re serious professionals. It’s been a game-changer.”
Key Outcomes
Time divided by 10: Estimates in 1/10th the time by switching to estimates in Houzz Pro.
Two times: Doubled revenue since fully adopting Houzz Pro.
One day: Payments received in one day instead of 5+ by eliminating checks and only accepting online payments.
Curious to see how Houzz Pro can benefit your business? Get a personalized demo or try Houzz Pro free today.
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