Hendrickson Construction - Streamlining Project Management with Houzz Pro

Chris Hendrickson, owner of Hendrickson Construction, was running a $40-million luxury home building business in Aspen, Colorado, but the systems holding his company together were anything but streamlined. With dozens of high-end clients and multi-million-dollar projects underway, Chris was still relying on a mix of software to manage operations.

"We relied on a mix of different technologies to try and piece things together," Chris explained. "Dropbox, OneDrive, email threads, spreadsheets—it became chaos."

That chaos made it increasingly difficult to grow the business. New hires couldn’t find the information they needed, and outdated versions of plans or budgets were frequently used in error.

The consequences were costly: miscommunications with clients, missed deadlines, and project delays. “Clients would rather spend more to save time than save money and have delays,” Chris said. “They demand efficiency. If we’re the cause of a delay, that reflects poorly on us.”

Chris also tried other project management tools, but nothing stuck. Procore, in particular, was expensive and complex to learn. “It was more difficult to learn the system than it was just to build the house,” he said. "You’re paying $30,000 per project and still getting trained for hours with no real value."

Chris had already used Houzz to collaborate on design ideas with clients, so when he discovered Houzz Pro’s project management software, it felt like a natural fit. From the first time he opened the Client Dashboard, he knew the platform had the structure and ease of use he’d been looking for.

"I opened it up and saw the Client Dashboard, and thought, this makes sense," he said. With Houzz Pro, Chris could assign Tasks, track Schedules, upload photos, and communicate with clients and his team—all within one centralized platform.

The client-facing side of the platform proved especially valuable. “My clients don’t live in Aspen. They live in New York, London, Paris. They want transparency, and now they can see daily logs, photos, schedules—without calling me five times a day.”

Internally, Houzz Pro gave his project managers and superintendents a shared system to stay organized and on track. “It’s not an extra chore for my team,” he explained. “They update the system once, and everyone has access.”

Houzz Pro helped Chris eliminate the chaos and run a growing, luxury home construction business with clarity and control. As a result, his team now runs more efficiently. One project manager who used to handle a single $12M project can now manage two simultaneously. “Using Houzz is like hiring a second project manager,” Chris said.

Instead of juggling disconnected tools, his entire team now operates out of one system that improves visibility, accountability, and client trust.

“Now I can come in at the end of the day, check the Daily Logs, and know exactly what’s going on at every site. I don’t have to be everywhere at once,” Chris said.

His clients feel the difference too. “It just makes life so much easier. I don't have to get on a call with the client five times a day to assure them that we're on top of something.”

Houzz Pro also elevated his brand. “My clients already know Houzz. It makes them feel more comfortable and secure. It’s a brand they trust—and now it’s a tool they rely on.”

Chris summed it up this way: “We took the tools I had before—spreadsheets, Word docs, email chains—and pulled them into one system that’s intuitive, transparent, and efficient. Houzz Pro makes it easier to do our job—and makes our clients feel like they hired the right team.”