---
title: "Live from IBS + KBIS 2022! Managing Client Demands: How To Deliver a High-Touch Experience"
url: "https://pro.houzz.com/pro-learn/blog/managing-client-demands-how-to-deliver-a-high-touch"
datePublished: "2022-02-14T20:04:17+0000"
dateModified: "2024-12-10T08:29:34+0000"
author: "Houzz Pro"
topics:
  - "Webinars"
---

Houzz Pro Learn > Webinars

# Live from IBS + KBIS 2022! Managing Client Demands: How To Deliver a High-Touch Experience

Elevate your client management techniques with these high-touch strategies without the high maintenance

Recorded LIVE at Design & Construction week 2022! Learn how to leverage the latest tools and proven strategies to deliver a high-touch client experience without the high-maintenance from Mark Richardson, remodeling industry leader, author and advisor, and Liza Hausman, VP of Marketing at Houzz.

[https://www.youtube.com/embed/rhtxtBZRddQ](https://www.youtube.com/embed/rhtxtBZRddQ)

Houzz Pro is the all-in-one tool for marketing, project and client management built specifically for remodeling, build, and design professionals.

## Comments (1)

**Heartland Custom Homes** · 2022-03-21
HI,

Great conversation. We have moved to a more transparent pricing format that I feel has put our clients more at ease. No one wants to see a big number and wrap their head around it, it is easier to add up all the numbers with them and show what affects the cost. We are less transparent with profit overhead and burden, but the more numbers you can show them, the easier it is for them to understand the cost of the project.

Mat

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