---
title: "(On-Demand Webinar) High-Tech With High-Touch: Creating An Exceptional Client Experience"
url: "https://pro.houzz.com/pro-learn/blog/high-tech-with-high-touch-creating-an-exceptional-experience"
datePublished: "2024-12-18T19:28:46+0000"
dateModified: "2025-12-19T09:14:37+0000"
author: "Stephan Rabimov"
topics:
  - "Business Management"
  - "Construction"
  - "Webinars"
---

Houzz Pro Learn > Business Management > Contractors

# (On-Demand Webinar) High-Tech With High-Touch: Creating An Exceptional Client Experience

Learn how to prioritize customer satisfaction and loyalty from our expert pros

How do homebuilders prioritize customer satisfaction and loyalty? How do five-star contractors win projects, track customer sentiment, and deliver VIP client experiences?

These are some of the questions addressed in our expert panel featuring Luke Thomas, CEO of [H&L Design and Build](/pro-learn/blog/how-design-build-pro-luke-thomas-doubled-revenue-in-one-year), and Natalie Miles, General Contractor at [Wardley Homes](/pro-learn/blog/case-study-how-natalie-miles-saves-her-company-money-with-houzz-pro), as they discuss the crucial role of clear communication and transparency in home building.

Watch this on-demand webinar video to learn how to streamline your processes, build trust with clients, and deliver exceptional customer experiences.

## Takeaways:

- Learn how to educate homeowners on the building process and potential costs
- Implement communication & visualization tools tools to keep clients updated and meet their expectations
- Discover how to practice empathy and understanding in managing client stress and expectations
- Nurture the value of in-person communication and face-time in building trust

## Panelists:

- [Luke Thomas](/pro-learn/blog/how-design-build-pro-luke-thomas-doubled-revenue-in-one-year) is the CEO of H&L Design and Build, a full service residential remodeling company based in Rochester, NY.
- [Natalie Miles](/pro-learn/blog/case-study-how-natalie-miles-saves-her-company-money-with-houzz-pro) is a two-time Best of Houzz award-winning interior designer and licensed general contractor. She currently works as a forewoman for Wardley Homes, a custom home builder, with over $10M annual revenue, developing waterfront homes south of Salt Lake City on Utah Lake.

[https://www.youtube.com/embed/zddJZg5z8yY](https://www.youtube.com/embed/zddJZg5z8yY)

Stephan Rabimov leads Content Marketing at Houzz. Portland resident. Global citizen. Nature loving.

## More From Houzz Pro Learn

- [10 Things They Don’t Teach You in School](https://pro.houzz.com/pro-learn/blog/10-things-they-dont-teach-you-in-school) — Business Management